We strongly value our reputation and work very hard to ensure that our valued customers receive a level of service that reflects their expectations.

If for any reason you change your mind or no longer require the item purchased, please contact us within 14 days of delivery. The item must be completely unused, and returned in its original or suitable packaging. The return posting charge is the responsibility of the buyer.

If the item you receive is found to be faulty or not working normally, PLEASE CONTACT US STRAIGHT AWAY by telephone number 01158 372707. Our technical team will be on hand to help assist with any discrepancies, and we find that in many instances an issue may only require a simple check to put right.

Some electrical items may be supplied in a transparent, sealed bag. Please ensure the part contained is the correct item prior to opening the seal, as we strictly cannot accept returns after the sealed bag is opened unless the item is found to be faulty. If the item is faulty we will issue a replacement part, or if none is available we will issue a refund.

We do not accept liability for any labour costs involved in the installation of the supplied part, including costs related to damage caused during the installation, usage and/or removal of the supplied part. This includes missed appointments with a garage or fitter which may arise if there is a delay with delivery.

If the item is received damaged, it is very important to inform us of the damage within 24hrs of delivery. Failure to observe this will prevent us from making a claim against the delivery agent.

All used parts sold carry 30 days warranty starting on the day after receipt of the part. If the item you receive fails during the warranty period please inform us immediately in writing by email. All returned items which are deemed faulty must be accompanied by a RETURNS FORM which must be completed and signed by the customer. The RETURNS FORM will be sent upon request to you by email. Please note that all products are security marked externally and internally to prevent the fraudulent return of another faulty unit.